PLEDGE PAL TERMS OF SERVICE

These Terms of Service govern your access to and use of Pledge Pal, a software service provided by Emily Quinn LLC, a California limited liability company doing business as Pledge Pal (“Pledge Pal,” “we,” “us,” or “our”).

By creating an account, purchasing access, accepting these Terms during checkout or registration, or using the Service, you agree to these Terms and our Privacy Policy and Refund Policy.

If you use the Service on behalf of a business, nonprofit, client, or other organization, you represent that you have authority to bind that organization. In that case, “you” includes both you and that organization.

You must be at least 18 years old and legally capable of entering into a binding agreement.

Pledge Pal is event software for tallying Fund-a-Need and paddle-raise pledges during live fundraising events.

Depending on your plan, the Service may include:

• Event setup
• Customizable pledge levels and goals
• A mobile recorder or tally view
• A live Auctioneer View
• Basic, Stretch, and Dream goal tracking
• A branded Audience View
• Event history and related features

Features may vary by plan and may change as described in these Terms.

Pledge Pal does not collect, receive, process, transfer, or hold donation funds. It is not a payment processor, accounting system, donor-management platform, charitable fundraising platform, tax service, or financial institution. Pledge Pal does not charge donors.

Pledge Pal is a supplemental event-management and informational tool. It is not an official pledge-recording, accounting, payment-processing, donation-collection, or financial-reconciliation system. Customer remains solely responsible for maintaining an independent and authoritative record of all pledges, verifying entries and totals, reconciling results after the event, and collecting donations.

Customer acknowledges that live-event use depends on functioning devices, internet and local network connectivity, third-party hosting and infrastructure providers, and other conditions outside Pledge Pal’s control. Customer is responsible for testing the Service before each event and maintaining a reasonable alternative tallying and communication procedure in case the Service becomes unavailable or delayed.

We use commercially reasonable efforts to make the Service available, but we do not guarantee continuous, uninterrupted, timely, secure, or error-free operation. We do not provide a service-level agreement or guaranteed uptime unless expressly agreed in a separate written agreement. Maintenance, software errors, network conditions, customer equipment, venue connectivity, hosting providers, database providers, and other third-party services may affect availability.

To the fullest extent permitted by law, Pledge Pal and Emily Quinn LLC will not be liable for lost or uncollected donations, lost pledges, diminished fundraising results, event disruption, loss of business opportunity, reputational harm, loss of data, lost profits, or other indirect, incidental, special, consequential, exemplary, or punitive damages.

Pledge Pal is an operational tally and visualization tool. It is not an authoritative record of legally enforceable pledges, payments, donations, receivables, or accounting results.

Results depend on information entered by you and your authorized users. Results may be affected by user error, missed or duplicate entries, network availability, device performance, third-party services, or other circumstances outside our control.

You are responsible for:

• Supervising your event personnel
• Confirming that pledge entries are accurate
• Reconciling event results against your organization’s official records
• Confirming whether pledges are valid, collectible, or paid
• Maintaining an appropriate backup recording method
• Complying with fundraising, tax, accounting, auction, and nonprofit laws applicable to your event

Pledge Pal does not guarantee that any pledge will be valid, collected, or paid. We do not guarantee that using the Service will increase fundraising revenue, participation, or event performance.

You must provide accurate account information and keep it current.

You are responsible for:

• Protecting your account credentials
• Using strong passwords
• All activity conducted through your account
• All access provided through event links, QR codes, recorder links, Auctioneer View links, and Audience View links
• Promptly revoking access when it is no longer required
• Notifying us promptly of suspected unauthorized access or security incidents

You may share event-specific access only with clients, employees, contractors, volunteers, and other individuals authorized to assist with your event. Actions taken by those users will be treated as actions taken under your account.

You may not share your primary account credentials or permit access beyond the users, organizations, events, or other limits included in your plan.

We are not responsible for losses resulting from access that you authorized or from your failure to protect credentials, links, QR codes, or devices.

Subject to these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, and revocable right to use the Service during your paid access period and within the limits of your selected plan.

You may use the Service for your own events and, if permitted by your plan, events you conduct for clients.

This license does not transfer ownership of the Service or any related intellectual property to you.

These restrictions apply to every account, including auctioneer and professional subscribers who receive access to manage their own events and client events. They are intended to protect the Service, its trade secrets, and proprietary materials.

Except where applicable law expressly permits otherwise, you may not:

• Resell, sublicense, rent, redistribute, or commercially provide access to the Service without our written permission
• White-label or rebrand the Service unless your plan or a separate written agreement expressly permits it
• Share your primary account credentials, password, or non-transferable access with any other person, business, contractor, or competitor, or permit access beyond the users, organizations, events, or other limits included in your plan
• Copy, reproduce, photograph, screenshot, record, modify, translate, or create derivative works from any protected element of the Service, including its software, user interface, workflows, data models, visualizations, reports, templates, documentation, training materials, help articles, or marketing content
• Reverse engineer, decompile, disassemble, decode, reconstruct, or attempt to derive the Service’s source code, underlying ideas, algorithms, architecture, data structures, or trade secrets
• Circumvent, bypass, disable, interfere with, or attempt to defeat any access controls, plan limits, event limits, security measures, authentication, or billing mechanisms
• Use the Service to develop, design, build, market, or assist in developing a competing product or service through unauthorized copying of our software, documentation, interface, workflows, reports, or other proprietary materials
• Misappropriate, misuse, or misrepresent our proprietary materials, trade secrets, methodologies, or know-how for any purpose outside your authorized use of the Service
• Remove, obscure, or alter copyright, trademark, attribution, or proprietary notices
• Access or attempt to access another customer’s accounts, events, or data
• Use automated systems to scrape, extract, mirror, or collect data from the Service without our permission

We reserve the right to suspend or terminate access immediately if we reasonably believe these restrictions have been violated. These restrictions survive termination of your account or subscription.

You may not use the Service:

• For any unlawful, fraudulent, deceptive, or abusive purpose
• To infringe intellectual-property, privacy, publicity, or other legal rights
• To upload malware or harmful code
• To interfere with the security, availability, or integrity of the Service
• To probe, scan, or test vulnerabilities without written authorization
• To gain unauthorized access to systems or data
• To impersonate another person or organization
• To transmit spam or unauthorized marketing
• In a manner that creates an unreasonable security, legal, or operational risk

We may investigate suspected violations and suspend access when reasonably necessary to protect users, customers, the Service, or third parties.

“Customer Content” means event information, pledge records, organization names, logos, branding assets, client information, and other materials you submit to the Service.

As between you and us, you retain ownership of your Customer Content.

You grant us a limited, worldwide license to host, store, reproduce, transmit, display, back up, and otherwise process Customer Content as necessary to:

• Provide and support the Service
• Secure and maintain the Service
• Prevent fraud and misuse
• Comply with legal obligations
• Enforce these Terms

This license ends when the Customer Content is deleted from our active systems, except for copies temporarily retained in backups or as legally required.

You represent that you have all rights and permissions necessary to upload and use Customer Content, including organization names, logos, branding assets, event information, and client information.

You are responsible for ensuring that your Customer Content and our processing of it at your direction do not violate another party’s intellectual-property, privacy, publicity, confidentiality, or contractual rights.

Our collection and processing of personal information are further described in our Privacy Policy.

We analyze how the Service is used across all customers so we can measure whether it works, improve it, and publish industry benchmarks for live Fund-a-Need appeals. To do this we create aggregated, de-identified statistics from event records, such as:

• Amounts raised (averages, medians, and ranges across many events)
• Number of guests in the room and amount raised per guest
• Number of Fund-a-Need levels and how pledges are distributed across them
• How often basic, stretch, and dream goals are reached
• Use of features such as the matching challenge and practice events
• Volume of events run over time

These statistics are computed in aggregate and are not attributed to you. They never include organization names, event names, logos, account emails, client identities, or donor or guest identities. Pledge Pal does not collect donor names or contact details in the first place — it counts pledges, not people.

We suppress any figure derived from too small a group of events, so an individual event, client, or account cannot reasonably be identified or reverse-engineered from a published or internally reported benchmark.

We do not sell your Customer Content, and we do not share client-identifiable event data with other customers or with third parties for their own marketing. Aggregated, de-identified benchmark data may be used and published by us, including after your subscription ends. We rely on our legitimate interest in evaluating and improving the Service; see our Privacy Policy for details.

Unless we expressly agree otherwise in writing, you must not submit:

• Payment-card information
• Bank account information
• Social Security numbers
• Government identification numbers
• Medical or health information
• Biometric information
• Account passwords for other services
• Other highly sensitive personal information

Pledge Pal is not designed to store or process payment credentials or regulated sensitive information.

Emily Quinn LLC retains all right, title, and interest in and to Pledge Pal and its software, source code, databases, designs, user interface, documentation, graphics, content, trademarks, and other intellectual property.

Except for the limited license expressly granted in these Terms, no rights are transferred to you.

Pledge Pal™ and related names, logos, and branding are trademarks of Emily Quinn LLC, with trademark applications pending. You may not use them in a manner that suggests sponsorship, ownership, or endorsement without our written permission.

Patent pending. One or more patent applications covering the Pledge Pal live Fund-a-Need tally, synchronization, and reporting methods have been filed with the United States Patent and Trademark Office. Nothing in these Terms grants you any license under those applications or any patent that may issue from them.

If you provide ideas, recommendations, or product feedback, you grant us a perpetual, worldwide, irrevocable, royalty-free right to use that feedback to develop and improve the Service without restriction or compensation. This does not give us ownership of your Customer Content or confidential information.

If you believe material available through the Service infringes your intellectual-property rights, contact us at hello@emilyquinninc.com.

Purchases are sold by Emily Quinn LLC and processed by Stripe, our payment provider. For eligible transactions, Stripe acts as the Merchant of Record and handles transaction taxes, receipts, refunds, and chargebacks on our behalf.

When you purchase Pledge Pal:

• Payment card details are entered directly into Stripe's secure checkout and are never stored by us
• Stripe processes payments and applicable transaction taxes
• Stripe handles subscription billing, receipts, refunds, and chargebacks
• Payment processing is additionally subject to the Stripe consumer terms
• Your use of Pledge Pal remains subject to these Terms

We remain responsible for providing access to Pledge Pal, for supporting your use of the product, and for honoring our Refund Policy.

Billing, product, and technical-support questions should all be directed to us at hello@emilyquinninc.com.

A single-event purchase provides access for one event during the access period displayed at checkout or on the applicable order page.

Unless expressly stated otherwise:

• Single-event purchases do not automatically renew
• Access may be limited to the purchased event
• The purchase may not be transferred to another customer
• Event cancellation, postponement, nonuse, or dissatisfaction with fundraising results does not automatically create a right to a refund
• Refund rights are governed by our Refund Policy and applicable law

Monthly and annual subscriptions are billed in advance and renew automatically until cancelled.

By purchasing a subscription, you authorize us and our payment provider to charge the payment method you provide at the beginning of each renewal period at the then-applicable subscription price, plus applicable taxes.

Before purchase, the checkout process will display:

• The subscription price
• Billing frequency
• Automatic-renewal terms
• How to cancel
• Any applicable trial or promotional terms

You may cancel from your billing settings in Pledge Pal, through the billing portal linked there, or through another cancellation method provided at checkout or in your purchase confirmation.

Cancellation takes effect at the end of the current paid billing period. Unless required by law or provided in our Refund Policy, cancellation does not result in a prorated refund for unused time.

We or our payment provider will provide renewal reminders and notices of material price changes where required by applicable law. If you do not agree to a price change, you may cancel before the new price takes effect.

Current prices and plan features are displayed on the Pledge Pal pricing or checkout page.

We may change prices or plan features prospectively. Price changes will not affect a paid period already underway unless you expressly agree or applicable law permits otherwise.

Stripe calculates, collects, and remits transaction taxes for purchases for which it acts as Merchant of Record.

Refunds are governed by:

• Our Refund Policy
• The Stripe consumer terms
• Any mandatory rights provided by applicable law

Unless those policies or applicable law provide otherwise, payments are nonrefundable and nonexchangeable.

Coupon codes and discounts are subject to their stated conditions. They may expire, apply only to an initial period, or be withdrawn before use.

We work to keep Pledge Pal available and functional, particularly during live events, but we do not guarantee uninterrupted or error-free operation.

The Service depends on internet connectivity, user devices, hosting providers, database providers, payment services, and other third-party systems outside our control.

You are responsible for:

• Confirming adequate internet connectivity before an event
• Using compatible and adequately charged devices
• Testing event settings, access links, and displays before the event
• Training authorized event personnel
• Maintaining a reasonable backup recording method

Unless separately agreed in writing, we do not provide a guaranteed service level, uptime commitment, response time, or event-night support commitment.

We may perform maintenance, modify features, or temporarily restrict access when reasonably necessary for security, maintenance, legal compliance, or system integrity.

We use reasonable administrative, technical, and organizational safeguards. However, no internet-based service can be guaranteed to be completely secure.

Product and technical support are available through the contact methods identified on the Service or our website.

Support availability, methods, and response times may depend on your plan. Unless expressly stated in a separate written agreement, purchasing access does not include on-site support, event production services, fundraising consulting, or guaranteed event-night assistance.

We may suspend or terminate your access if:

• You materially breach these Terms
• Required fees are unpaid
• The payment provider cancels or reverses the applicable transaction
• We reasonably suspect fraud, unlawful activity, or a security risk
• Your use threatens the Service, customers, users, or third parties
• You repeatedly or seriously violate our policies
• Suspension is required by law or a service provider

Where reasonable, we will provide notice and an opportunity to correct a curable breach. We may act immediately when necessary to address fraud, security threats, illegal conduct, or risk of harm.

You may stop using the Service at any time. Subscription cancellation takes effect at the end of the current paid billing period unless otherwise required by law.

Following expiration or cancellation, Customer Content will ordinarily remain available for export for 30 days.

The export period may not apply where:

• Access was suspended because of fraud, unlawful activity, or a security threat
• Retention is prohibited by law
• Immediate deletion is necessary to protect users or systems

After the export period, we may delete Customer Content in accordance with our Privacy Policy and retention procedures. Residual copies may remain temporarily in encrypted backups or where retention is legally required.

You are responsible for exporting information you wish to retain before the applicable period expires.

TO THE FULLEST EXTENT PERMITTED BY LAW, PLEDGE PAL IS PROVIDED “AS IS” AND “AS AVAILABLE.”

WE DISCLAIM ALL EXPRESS, IMPLIED, AND STATUTORY WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, RELIABILITY, AND AVAILABILITY.

WE DO NOT WARRANT THAT:

• THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE
• EVERY PLEDGE WILL BE RECORDED OR DISPLAYED CORRECTLY
• CUSTOMER CONTENT WILL ALWAYS BE AVAILABLE
• ERRORS WILL BE CORRECTED BEFORE OR DURING AN EVENT
• THE SERVICE WILL MEET EVERY CUSTOMER’S REQUIREMENTS
• USE OF THE SERVICE WILL INCREASE FUNDRAISING RESULTS
• RECORDED PLEDGES WILL BE VALID, COLLECTIBLE, OR PAID

Nothing in these Terms limits any warranty or right that cannot lawfully be excluded.

TO THE FULLEST EXTENT PERMITTED BY LAW, EMILY QUINN LLC AND ITS OFFICERS, EMPLOYEES, CONTRACTORS, AFFILIATES, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES.

THIS EXCLUSION INCLUDES:

• LOST PROFITS
• LOST OR UNCOLLECTED DONATIONS OR PLEDGES
• LOST REVENUE
• LOSS OF DATA
• LOSS OF GOODWILL
• BUSINESS INTERRUPTION
• EVENT DISRUPTION
• COSTS OF REPLACEMENT SERVICES

TO THE FULLEST EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY ARISING FROM OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE TOTAL FEES PAID FOR PLEDGE PAL DURING THE 12 MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

These limitations apply regardless of the legal theory asserted and even if a party was advised that damages were possible or a remedy fails of its essential purpose.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for fraud or willful misconduct.

To the fullest extent permitted by law, you agree to defend, indemnify, and hold harmless Emily Quinn LLC and its officers, employees, contractors, affiliates, and service providers from third-party claims, liabilities, damages, judgments, costs, and reasonable legal fees arising from:

• Your Customer Content
• Your fundraising or event activities
• Your unlawful or unauthorized use of the Service
• Conduct by individuals to whom you provide access
• Your violation of intellectual-property, privacy, publicity, confidentiality, or other third-party rights
• Your material breach of these Terms

We will provide reasonable notice of an indemnified claim. You may not settle a claim in a manner that admits liability by us, imposes obligations on us, or affects our rights without our written consent.

We may add, modify, replace, or discontinue features as the Service evolves.

We will not intentionally remove the essential functionality of a paid plan during its current paid term without reasonable notice, except when necessary for security, legal compliance, third-party service changes, or circumstances outside our reasonable control.

We do not guarantee that any specific feature will remain available indefinitely.

We may update these Terms from time to time.

For material changes, we will provide advance notice by email, in-app notification, or another reasonable method before the changes take effect, unless a shorter period is necessary for legal or security reasons.

The notice will identify the effective date of the updated Terms.

If you do not agree to an update, you must stop using the Service and cancel any renewing subscription before the updated Terms take effect. Continued use after the effective date constitutes acceptance to the extent permitted by law.

These Terms are governed by the laws of the State of California, United States, without regard to conflict-of-law principles.

Before filing a legal action, each party agrees to make a good-faith effort to resolve the dispute informally for at least 30 days after written notice of the dispute.

Subject to mandatory legal rights that apply, the state and federal courts located in Alameda County, California will have exclusive jurisdiction over disputes arising from or relating to the Service or these Terms.

Nothing in this section prevents either party from seeking emergency injunctive relief to protect intellectual property, confidential information, data, or system security.

Entire Agreement. These Terms, the Privacy Policy, the Refund Policy, the applicable order or checkout page, and any separate written agreement signed by both parties constitute the entire agreement concerning the Service.

Order of Precedence. If a separately signed written agreement conflicts with these Terms, the signed agreement controls to the extent of the conflict. Our payment provider’s consumer terms separately govern the payment-processing portion of each transaction.

Assignment. You may not assign or transfer these Terms without our written consent. We may assign these Terms in connection with a merger, reorganization, financing, acquisition, sale of assets, or transfer of the Service.

Force Majeure. Neither party is liable for delay or failure caused by circumstances beyond its reasonable control, including natural disasters, power or internet failures, labor disputes, government actions, war, civil unrest, epidemics, cyberattacks, or failures of third-party infrastructure.

Severability. If any provision is held unenforceable, the remaining provisions remain in effect, and the unenforceable provision will be modified to the minimum extent necessary to make it enforceable.

No Waiver. Failure to enforce a provision is not a waiver of the right to enforce it later.

No Third-Party Beneficiaries. These Terms do not create rights for third parties.

Independent Parties. These Terms do not create a partnership, franchise, joint venture, agency, employment, fiduciary, or charitable-fundraising relationship between the parties.

Electronic Communications. You consent to receive notices electronically through email, the Service, or the contact information associated with your account.

Survival. Provisions concerning payment obligations, intellectual property, Customer Content, disclaimers, liability, indemnification, dispute resolution, and any provisions that by their nature should survive will remain effective after termination.

Headings. Headings are provided for convenience and do not affect interpretation.

Questions about these Terms or product support may be sent to:

Emily Quinn LLC
Doing business as Pledge Pal
Email: hello@emilyquinninc.com

Billing, subscription-payment, and refund inquiries should be sent to us at the email address above.

© 2026 Emily Quinn LLC. Pledge Pal™ and the Pledge Pal logo are trademarks of Emily Quinn LLC (application pending). Patent pending. All rights reserved.