Help Center
Step-by-step guides, screenshots and quick answers for everyone involved in a Fund-a-Need — the Auctioneer, the Nonprofit Event Team, and the Tally Person
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New to Pledge Pal?
Read these two first — the vocabulary, then the ten-minute walkthrough.
Getting startedFund-a-Need terms explainedFishing Above, matching challenges, and the Basic / Stretch / Dream goals — in plain language.9 steps · 3 min readGetting startedQuick start: Run Your First Fund-a-Need (FAN)The 10-minute path from a brand-new event to a live tally on the night.5 steps · 1 min readGetting startedSet up an event and share it with your clientCreate the event, build the ladder, open the three views, and give the nonprofit their own login.8 steps · 3 min read
Guides
Event SetupRun a matching challengeSet the match amount, choose what it applies to, and control how it appears on screen.5 steps · 1 min readPost-Event ReportDownload the post-event reportEvery event produces a shareable report: total raised, results by level, goal attainment, and per-guest analysis.4 steps · 1 min readTally (Phone)Using the Tally phone viewFor the Tally Person entering pledges during the appeal.6 steps · 1 min readTally (Phone)Pairing a phone with a QR code or PINSync your Tally Person's phone on the right event in under a minute.4 steps · 1 min readAuctioneer ViewReading the Auctioneer ViewWhat the auctioneer sees on the laptop or tablet, at a glance.5 steps · 1 min readAudience ViewShowing the Audience View on a screenThe branded, room-facing display.3 steps · 1 min readClient AccessWhat data Pledge Pal collects across eventsWhat stays private to your account, and what we measure in aggregate.5 steps · 1 min readTroubleshootingTroubleshooting: syncing, logins and emailsThe handful of things that go wrong, and the fix for each.6 steps · 1 min readGetting StartedEvent-day checklistPrint this. Work down it before doors open.5 steps · 1 min read
Setup, client access and billing guides are available once you sign in.
Frequently asked questions
Still stuck?
Tell us what happened — the event name and roughly when is usually enough for us to find it.